All purchases are final. Please read before you pay.
Access starts the moment your payment is confirmed, and the service uses live data feeds and computing resources that are reserved for you for the whole period. Because the benefit is delivered immediately and cannot be handed back, purchases cannot be reversed.
That is why new accounts get a free trial. Please use it to confirm that your broker connects, the data loads and the dashboard suits you before buying a plan.
If something on our side stops the service from working for a long stretch, write to support@directix.in with your registered email. At our sole discretion we may restore the lost time by extending your access.
If you were charged twice for the same purchase, or money was debited but access did not start, tell us within 7 days with the payment reference. Verified duplicate charges are returned to the original payment method; the gateway's usual processing time applies.
Subscriptions renew automatically at the end of each billing period (monthly, 6 months or yearly, as you chose) until you stop them. Stop it any time, at least a day before the renewal date, by cancelling the mandate in your UPI app or bank, or by emailing support@directix.in from your registered email (we act within 1 working day). The steps are on the Plans page. Either way, you keep access until the end of the period you have already paid for and nothing more is charged. Cancelling stops future renewals; it does not refund the current period.